Spikes And Stories

Scrum tips and agile insights from a Silicon Valley agile coach

We Need More Unpolished Leaders

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I was getting breakfast with a colleague last week, and we were talking about leadership. Specifically we talked about polish. I told her that I preferred unpolished leaders; she disagreed.

For me, it’s examples like General Mattis that come to mind as an excellent and unpolished leader. I had the honor of serving under him and learned a great deal from him during my time in the Marine Corps. And I recall when he took some heat from the press for speaking from the heart. As I work through his book Call Sign Chaos, I think this quote sums up his leadership style:

When your Marines know you care about them, then you can speak bluntly when they disappoint you.

As my friend and I talked, it was obvious our definition of unpolished leadership wasn’t the same. Since then, I’ve been chewing on what to call it. Authentic leadership? Straightforwardness? Blunt and raw over verbose and fluffy? I’m sure many will tell me I’m describing servant leadership, but that term is so bloated that I prefer not to mention it. Maybe it would be easier if I just described what’s on my mind.

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Build Relationships By Asking About the Work

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We all want to build relationships when working with a new team, and in my previous post, I wrote about one technique to do so. Since I revisit this theme frequently, click here to find out ways to approach these conversations, and today we’ll add another to that list. Before we dive in though, a quick refresher on some fundamentals:

  • Sit with each team member individually and use this time to find out what motivates them.
  • Ask questions to appreciate their world and world view not to persuade them of yours.
  • This time about them–not you–so put your agenda aside.
  • Use this time to build a relationship, a rapport, and to build trust.

To build these relationships, the conversation begins simply. It begins by asking a question.

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A Scrum Master’s Guide to Working With a New Team

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I’ve written before about how a Scrum Master can begin working with a new team, and lately I’ve been experimenting with a new technique.  I won’t rehash what I’ve written already, but it’s important to understand that my previous advice still applies:

  • It’s about them—not you—so put your agenda aside.
  • If possible, shadow the team for a sprint as a means to understand how they’re all connected together. Shadows can’t talk so stay quiet.
  • Ask tons of questions to understand not to persuade. And remember.

When you’re not terribly smart, it helps to be a good listener.

Jerry Weinberg

Set up time individually with each team member.  Thirty minutes usually does the trick.  I walk in with three topics as a means to draw them out, and today, we’ll talk about the first of those three.  In a future post, we’ll talk about the other two.  And it begins with a triangle.

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How Do I Foster Trust Within My Team?

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I’ve been mentoring a group of young Scrum Masters for the last seven months, and recently one of them asked me a question:

How do I foster trust within my team?

Immediately, two thoughts came to mind:

  1. They’ve been listening.  Affecting change isn’t about process, mechanics, or imposition.  It’s about people.  It’s about helping others, and I couldn’t be prouder that this question came to mind.
  2. It’s a freakin’ tough question to answer.  My response was far more philosophical than practical.  In the moment, no simple, straight forward answers came to mind so I’ve been chewing on it since.

But why?  Whether family, friends, or colleagues, we’re surrounded by people most times of the day, and our relationships with others are built on a foundation of trust.  For example, we trust that the car next to us driving at highway speeds will stay in its own lane.  When a  friend offers to drive us to the airport, we trust s/he will show on time so we catch our flight.  After all these years, we should have a handle on this trust thing, right?

I wish that were so.

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